Aéroport International de Limoges

Since 2008

Since April 2008, Limoges international airport is ISO 9001 certified on the following services :  « to accompany  passengers during their time in  the terminal ».
 

The Airport staff is committed to satisfying passengers throughout the different stages of their journey

• Wecome
• Ticketing
• Rest areas
• Check-in
• Safety control
• Boarding
• Disembarking.

The quality of the service provided is controlled by

• Indicators : on time flights, luggage delivery time
• Customers’ satisfaction surveys are regularly conducted amongst passengers
• Dealing with operating system errors : implementation of corrective and preventive action
• Responsiveness to customer’demands : suggestions are taken into account with a view to continuously improving quality.

 Airport presentation at the 2008 National Quality in airports exhibition: click below to watch the video.

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